At Advantage Group we do the research - through confidential employee satisfaction surveys, focus groups and 360 degree evaluations – and we then help you use that data to implement change. We don’t want your survey results to gather dust on a shelf. Instead, our training programs and action implementation plans serve as a call to action. We help you use the data collected to make your company more productive, efficient and profitable.
Benefits of our survey and consulting services:
- Increased employee satisfaction, morale, productivity, retention
- Decreased absenteeism and turn-over
- Enhanced management and interpersonal skills
- Inspired trust and commitment among your workforce
- Increased customer satisfaction and profitability
Survey Services; Advantage Group’s years of experience
allow us craft a survey that lets you know how you are doing,
areas that need improvement, areas where you shine, how
to effectively communicate with your staff and how to increase
employee satisfaction and retention – which all translate
to better customer satisfaction and a healthier bottom line.
Confidential employee satisfaction surveys use input from those who make it happen – your employees. To understand how you fare as an employer, you need to know exactly how your employees perceive their job, management, the company, their benefits and their working conditions. Each survey is custom designed and administered using state-of-the-art technology. Anonymity is assured.
360 degree evaluations gauges a manager’s intrapersonal and managerial skills by interpreting three survey results: how the manager views him/herself, how the boss views the manager, how the manager’s employees and peers view him/her. These results identify the manager’s areas of strength, areas of opportunities and challenges that need to be addressed. Action and training plans are included as part of the 360 degree evaluation so the results can be used as a training tool.
Consulting Services
Advantage Group has almost 30 years in the consulting arena. When working with clients on surveys, our team discovered that clients don’t know employees concerns, expectations, hopes and solutions to issues. Employers don’t know why some sales efforts were successful while others failed.
Advantage Group’s trained facilitators conduct focus groups and training programs that identify your company’s strengths, weaknesses, business threats, opportunities, and possible future planning considerations. These dynamic sessions can be conducted in-person or by using the latest technology to link employees from different locations (which eliminates the need for costly travel but includes all employees in the discussion).Focus groups are a continuum of the confidential employee survey process. Our focus groups involve employees in the solution to boost your company’s productivity, profitability and efficiency. Focus groups can be for internal customers (involve your employees in finding a solution to issues) and external customers (why did a customer buy your service or product? Why didn’t he/she?)
Training programs ensure the results of your efforts are put in place. Customized programs are delivered so 360 degree evaluations can help managers establish a more effective working relationship with subordinates, peers and manager. Survey and focus group results are used to increase efficiency, productivity and profitability.
Confidentiality is key Advantage Group’s years of experience – and being continually confronted with skeptical managers and employees – have taught us that confidentiality is crucial to the integrity and accuracy of the information obtained. Our surveys are administered using state-of-the-art technology and are designed to ensure complete anonymity. We educate your employees about the survey process and its guarantee of anonymity so they feel comfortable participating in the process. Our team members who facilitate focus groups and training programs are well-versed in conducting constructive sessions. Discretion is our utmost concern.
